Customers Questions
Frequently Asked Questions (FAQ)

How to apply for New Connection?

1- The Applicant fills the Application for New Connection form available in Customer Service Offices or apply online.

2- The form should be submitted/attached along with the following documents:-

  • Copy of Identification Card
  • Letter from contractor if applying for a temporary service (Band Guarantee is required for temporary service)
  • Copy of Krooki and proof of ownership
  • No Objection letter from concerned Municipality
  • Copy of the License and Signature of the Electrician responsible for the internal connections in the building
  • Building Contractor Signature and Stamp

3- After Inspection and Approval, Customer Service will contact applicant to select a contractor from a list of authorized companies for installing meter and connection

4- An account is opened and the Customer Service will contact applicant to issue a payment voucher that need to be paid at the bank for the connection charges

5- After presenting the payment receipt to Customer Service, the contractor will start the connection

6- The company will finally check and ensure all connections for security and safety reasons

How can I get my bill?
You can get your bill by contacting the agent of Majan, ONEIC through there offices in our regions.

Where can I pay my Bills?
You can pay your bills at:

  • Any of the ONIC branches in Sultanate of Oman..
  • Any branch of leading Oman banks in the Sultanate of Oman and their bill payment machines:
  • Through an e - channel (internet banking, ATM, phone banking, call centre) after registration with the bank.
  • Bank counter of leading Oman banks (subject to a fee by the concerned bank).

Note: The names of the banks at which bills are payable are available on the reverse side of the bill .

How do I pay my bills?
For Cash payment :
The payment can be made at any of the ONIC branches, Payments can be made in cash; through credit/debit card and cheque.

For payment by cheque: Electricity bills - It should be name of “Oman National Engineering & Investment Co” and marked with your account number shown on the bill (only crossed cheques are accepted). The bill should also be attached with the cheque.

For corporate customers: Payment can also be made through bank transfers and the details of the same should be e-mailed to the Corporate Customer Service Cell.

In case of emergency, how shall we contact?
In case of any emergency or electrical failure or even complaints please call the following toll free numbers . 80078000

How can I reduce my consumption?
The consumption can be reduced by using electricity saving devices and by shutting down the unused devices.

How to make a Complaint?
The Customer fills the Customer Complaint form and returns it to the Customer Service Department in the area or submit online. Two possible cases that can be exist:

  • If the Complaint has been resolved but the Customer not satisfied, the Customer can send a letter to the Customer Service Manager in Muscat
  • If the Complain has not been resolved as yet, then the Customer Services deputy in the concerned area would send a letter to the Customer Services Manager in Muscat

How to request for Meter Inspection? What are the possibilities of the Inspection Results?
1- The Customer fills the Electrical Meter Checking form and returns it to the Customer Services Department in the area or submit online

2- The Customer Service will contact Customer and issue a Payment Voucher for meter testing charges (RO 10)

3- After payment, the inspection process started  Customer Service will contact the Customer after Inspection. Two possible cases after inspection:-

  • RO10 is not refundable, if the Meter still functioning properly
  • RO 10 is repaid back and the Company takes the cost of repairing or replacing the meter IF the Meter has been found to be faulty due to no involvement of the customer

How to change Customer Name?
1- The Customer fills the Application for a Service form and returns it to the Customer Services Department in the area or apply online

2- An Inspector will visits and records the last reading from the customer premises

3- The Company will contact the Customer to pay the bill associated with the last reading

4- After presenting the Payment Receipt, the Customer will be send the request to Billing and Collection

How to Disconnect/Reconnect?
1- The Applicant fills the Application for Disconnection or Reconnection form available in the customer service offices or apply online

2- The form should be submitted/attached along with the following documents:-

  • Copy of Identification Card
  • Letter from customer asking for disconnection citing reasons
  • Previous Consumption Bill

3- An Inspector will visits and records the last reading from the customer premises

4- The Company will contact the Customer to pay the bill associated with the last reading

5- After presenting the Payment Receipt, Customer Service will ask the customer to pay the disconnection fees RO7.5

6- The Customer Service will direct a contractor to disconnect the supply If in case the customer wants to reconnect, there are various possibilities:-

WHAT TO DO IF YOU LOSE YOUR ELECTRICITY SUPPLY?
If you experience an unexpected supply interruption:

1- Check if any of your neighbors’ have lost their supply also. If they have not, the problem could be with your electrical installation.

2- If you have a trip switch, check if your trip switch has moved to the off position .if it has, switch off all your appliances and try to reset the trip. The supply may then come back on.

3- If the trip switch is the “on” position and your neighbors` have no electricity or if you cannot find any other reason, there might be a problem with the electricity supply in your locality. If so please contact our call center (80078000) to report the problem.

4- Always have torch, candles and matches close at hand we advise you to use emergency light.