Majan places great importance on customers' relations. Customers services department plays a major role in providing high quality services and study the needs of customers demand and satisfaction. This role is accomplished through the three sections of customer services, customer account and metering unit.

The key deliverables of customers services include the execution of Bulk Supply Agreement with PWP, management of meter reading, billing and collection contract, carryout energy sales projection buy customer category and region wise. The department also manages the meter workshop and implements energy meter routine inspection and maintenance cycle.

Majan established call centers in the authorized areas to receive the customer's complements and enquires throughout the day. Thirty staff are responsible to perform this duty.